Return & Exchange Policy

Applies to on-line web site Sales for Teletron Communications Inc. Updated May 14, 2002

This policy applies to all Teletron Communications Inc. locations and will detail the guidelines and procedures for all staff to follow for customer returns or exchange.

"Original condition" - refers to product condition to be the same as it appeared when originally sold. This may be compared to a new item from stock or on showroom display. All contents of product packaging and hardware are required to be in original manufacturer condition.
"Re-stocking fee" - charged within the 15 day period to items being returned or exchanged which are not in the "original manufacturers condition" as sold. The fee is to cover costs associated with replacing packaging, phone repair and associated handling/inventory costs.

Teletron Communications Inc.'s policy for returns or exchange overview:

    * Returns/Exchanges within 15 calendar days of original purchase
    * Customer must provide original proof of purchase
    * Manager must authorize all Re-stocking fees for all products
    * All sales are final after 15 days

The following details the criteria by products sold and the administration and return/exchange procedures:

Airtime Cards/Hello Cards/Quick Change Cards/Long Distance Cards:

    * No refund if card package is opened
    * Refund/exchange within 15 day period

Prepaid Start Up Airtime (on first card in the package):

    * Not refundable if customer has placed a call with the service (verify account balance with SOS or Customer Service)

Wireless Accessories (excluding hands-free earpieces):

    * 15 days for refund or exchange - only if item is in original condition.
    * 20% re-stocking fee applies within the 15 days if item or packaging is damaged.

Hands Free Earpieces:

    * Not returnable / Non - refundable due to hygienic reason

Wireless Phones:

Time period: 15 days to exchange or return
Conditions: Phone must not have more than 15 minutes of cumulative airtime Phone must be in original manufacturer condition.

    * 20% re-stocking fee applies to phones with more than 15 minutes or airtime use
    * 20% re-stocking fee applies to phones with usage marks, missing or damaged packaging

Wireline Phones & Accessories:

    * 15 days to exchange or return
    * Must have all original packaging and be in original sold condition
    * Any accessories for ear piece use are not refundable / non-returnable

Data to Go Kits:

    * No return / no refund for software packages opened

Limitation of Liability

TELETRON COMMUNICATIONS INC., its affiliates and related companies take no responsibility for the accuracy or validity of any claims or statements contained in the information, or related graphics of this site. Further, TELETRON COMMUNICATIONS INC. makes no representations whatsoever about the suitability of any of the information contained in the information or graphics on this site for any purpose. All such information and related graphics are provided without warranty of any kind. TELETRON COMMUNICATIONS INC. makes no representations whatsoever about any other web site which you may access through this site. When you access a non-TELETRON COMMUNICATIONS INC. web site, you understand and acknowledge that it is independent from TELETRON COMMUNICATIONS INC., and that TELETRON COMMUNICATIONS INC. has no control over the content on any such web site. In addition, a link to a non-TELETRON COMMUNICATIONS INC. web site does not mean that TELETRON COMMUNICATIONS INC. endorses or accepts any responsibility for the content, or the use, of such web site. It is your responsibility to take precautions to ensure that whatever you select for your use by you is free of such items such as viruses, worms, trojan horses and other items of a destructive nature. IN NO EVENT WILL TELETRON COMMUNICATIONS INC. BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE INFORMATION AVAILABLE OR REFERRED TO ON THIS SITE.

Use of the Site

While visiting the TELETRON COMMUNICATIONS INC. site you may not: post, upload, publish, reproduce, transmit or otherwise distribute information or other material: (i) constituting or encouraging conduct that would constitute a criminal offense or give rise to civil liability; (ii) which is protected by copyright, or other intellectual property right, or derivative works with respect thereto, without obtaining permission of the copyright owner or rightholder (iii) otherwise use this site in a manner which is contrary to law including the ; posting or transmitting any information or software which contains a virus, cancelbot, trojan horse, worm or other harmful or disruptive component;


All materials published or otherwise accessible through this site, including, but not limited to, news articles, text, photographs, images, illustrations, audio clips, video clips, software and other materials (the "Content") are protected by copyright, and are owned or controlled by TELETRON COMMUNICATIONS INC. and any others which may own copyright or the party credited as the provider of the content. All visitors shall abide by all additional copyright notices, information and restrictions contained in any Content. All visitors shall abide by all additional copyright notices, information and restrictions contained in any content accessed through the Site.


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TELETRON COMMUNICATIONS INC. takes reasonable precautions, and has appropriate controls in place to ensure that the transmission of confidential information (such as credit card) is private. This does not constitute a guarantee, and any use of the site is subject to the level of risk associated Internet transactions.

Confidential Information

Any information collected during the course of your transaction will only be used for the express purpose of completing that transaction. At no time will you be contacted by TELETRON COMMUNICATIONS INC. unless it relates specifically to your transaction.

Required Information

All information which is denoted as required will be necessary to complete your transaction as efficiently as possible. Failure to provide this information may result in a delay or inaccurate fulfillment of your transaction.


If you have any issues/difficulties with the terms, conditions, rules, policies, guidelines or practices which TELETRON COMMUNICATIONS INC. uses to operate this site, please contact us and we will be happy to address your concerns.


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This Agreement, including any and all documents referenced herein constitute the entire agreement between TELETRON COMMUNICATIONS INC. and you pertaining to the subject matter hereof. TELETRON COMMUNICATIONS INC.'s failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provisions or right. If any of the provisions contained in this Agreement be determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, such determination shall not affect the remaining provisions contained herein. This Agreement shall be governed by and construed in accordance with the laws of the province of Ontario and the federal laws of Canada applicable therein. The parties have required that this agreement and all documents relating thereto be drawn up in English. Les parties ont demandé que cette convention ainsi que tous les documents qui s'y rattachent soient rédigés en anglais.

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